Managing School-Based Psychological Services to Promote Student Well-Being: A Qualitative Case Study in an Indonesian Elementary School

Abstract

Student well-being is an important indicator of educational quality and students’ emotional, social, and academic development. This study examines the implementation of psychological services and their contribution to student well-being at SDN Kedung Baruk I No. 275 Surabaya. Using a qualitative case study design, data were collected through interviews with the principal, teachers, parents, and students, supported by observation and documentation. Data were analyzed thematically through data condensation, data display, and conclusion drawing. The findings show that psychological services have been implemented since 2023 through classroom guidance and counseling, individual and group assistance, support for students with special needs, early identification of emotional difficulties, and collaboration with parents and external professionals. Teachers and school leaders serve as primary facilitators despite the absence of a dedicated counselor. The services are perceived positively and contribute to students’ emotional regulation, psychological safety, learning motivation, and social relationships. However, limited professional resources, teacher workload, inadequate policies, and psychological stigma remain challenges. The study highlights the importance of strengthening psychological services within educational management.